Delivery

DR. JOE’S deliver premium pet food straight to your doorstep. We serve all UK mainland postcodes, including highlands and islands.

Our trusted courier partner DPD (DPDgroup UK Ltd) handles all deliveries, with most orders arriving within 3 working days.

DPD will notify you of your delivery date and time. On delivery day, you'll receive a one-hour delivery window via text or email. Their optional app lets you track your order easily. If needed, you can reschedule delivery or arrange to leave your package with a neighbour.

Any issues - we’re here to help

We work hard to ensure your order is processed and delivered with care. If you encounter any problems with your delivery, please email us within 24 hours if possible, including all relevant details. We will investigate your issue promptly.

Cancellations

You may cancel your order within 14 days of delivery, provided the packaging remains unopened. Due to hygiene regulations, we cannot accept returns of opened bags.

Please email to: support@drjoes.co.uk with your message and order number or copy of receipt.

For items being returned we will respond with instructions (and a return label where needed).  Once goods are received and inspected we will issue a full refund.