FAQs
Do you provide home delivery?
DR. JOE’S deliver premium pet food straight to your doorstep. We serve all UK mainland postcodes, including highlands and islands.
Our trusted courier partner DPD (DPDgroup UK Ltd) handles all deliveries, with most orders arriving within 3 working days.
DPD will notify you of your delivery date and time. On delivery day, you'll receive a one-hour delivery window via text or email. Their optional app lets you track your order easily. If needed, you can reschedule delivery or arrange to leave your package with a neighbour.
How do I choose the right recipe for my pet?
We offer a range of recipes designed for specific needs, such as small or large breeds, weight control, senior pets, and active working dogs. The shop menu is grouped by category for easy selection.
What makes DR. JOE’S pet food different from others?
Our kibble is crafted with veterinary expertise and tailored to meet the unique needs of pets at every life stage. We use ethically sourced, high-quality ingredients and a gentle cooking process to preserve nutrients, ensuring optimal health and taste for your pet.
Is kibble the best option for my pet?
Yes! Our kibble is nutritionally balanced, easy to store, and designed to promote dental health while providing consistent quality in every bite. It’s also coated with flavourful oils to ensure even picky eaters enjoy it.
Where do you source your ingredients?
We partner with a leading UK producer who sources ingredients from trusted local farms and fisheries known for their quality and ethics. All ingredients are carefully selected to meet strict nutritional standards, ensuring your pet gets only the best.
How do you ensure the quality of your food?
Our production partner follows stringent quality control measures, including ingredient testing and gentle cooking methods, to ensure safety and nutritional integrity in every batch. Our kibble is scientifically balanced to meet all of your pet’s dietary requirements.